Cancellation, Return & Refund Policy
Last Updated (February 2024)
Thank you for choosing Claimit Store for your purchase of high-quality products. We strive to ensure a rewarding shopping experience.
By placing an order at Claimit Store, you agree to our terms and Privacy Policy.
1. Cancellation Policy
- Cancellation Before Dispatch: Orders can be canceled at any time before dispatch. Since we deal exclusively with Cash on Delivery orders in India, cancellation prior to dispatch incurs no charges (Must Needed).
2. Return Policy
- 7-Day Return Window: Returns are accepted for products with defects or those not matching the description, within 7 days from receipt.
- Initiating a Return: To initiate a return, please contact our customer service within 7 days via email at connect@claimitstore.com providing a description and photographic, videographic evidence of the issue.
3. Compensation for Returns
- Partial Refunds: For eligible returns, we offer partial refunds, determined by the extent of the defect or error. The refund amount will be communicated before processing.
- Discounts on Future Purchases: Alternatively, customers may opt for a discount on future purchases, reflecting the value of the original purchase.
- Processing: For Cash on Delivery orders, compensation will be provided as store credit within 7-10 business days.
4. Shipping Costs for Returns
- Free Return Shipping: We will provide a prepaid shipping label for returns. Please note that initial shipping costs are non-refundable.
5. Original Condition
- Criteria: Items must be returned in new and unused condition, with all original packaging, tags, and accessories.
- Right to Refuse: Returns not meeting our criteria or showing signs of tampering may be refused.
6. Non-returnable Items
- Identification: Items that are non-returnable will be clearly marked as 'Non-Returnable' on the product page. Please review product details carefully before making your purchase.
7. Policy Changes
- Updates: This policy is subject to updates. Any changes will be posted on our website and effective immediately.
8. Contact Us
- Support: For any inquiries or assistance with your order, please reach out to us at connect@claimitstore.com Our dedicated team is here to help.